Effective date: 29 July 2026

This policy applies to subscriptions and other digital services purchased directly from Lemnis Market.

Cancellation

You may cancel a recurring plan at any time before its next renewal through the available account controls or by emailing lemnismarket@protonmail.com from your registered address. Cancellation stops future renewal charges; access normally continues until the end of the paid period. Deleting an account does not by itself reverse a completed charge.

Digital-access refunds

Because market insights, analysis, and reports are time-sensitive digital content, completed purchases are generally non-refundable once account access or digital content has been delivered, except where applicable law requires otherwise. A losing trade, changed market condition, unused account, or difference between a market insight and personal execution is not a service-delivery failure and does not qualify for a refund.

When we will review a refund

Contact us within 7 days of the charge if there is a duplicate payment, an unauthorised transaction, or a verified technical failure that prevented delivery and that we could not resolve within a reasonable time. We may request transaction details and reasonable evidence. Approved refunds are returned to the original payment method where possible; provider and banking times vary.

Plan changes and termination by Lemnis

Plan upgrades or downgrades follow the price and effective date displayed at confirmation. If Lemnis permanently discontinues a paid service before the end of its term without providing a reasonable substitute, we may provide a proportionate refund or credit for the unused period. This policy does not limit mandatory consumer rights.